Did you know almost 25% of inquiries for your childcare business come from phone calls?
But busy, overloaded staff are often unavailable to answer these calls. When they can, contact information for follow-up is scattered across sticky notes and spreadsheets. And this makes timely follow-up almost impossible – ultimately leading to an inconsistent parent experience. Plus, disorganized lead information creates confusion for new employees.
To combat this, see how the LineLeader Enroll Telephony feature accurately captures phone leads and stores them in one place. Follow up faster and review calls to train staff easily.
Table of Contents
What Is Telephony?
It’s hard to keep track of all your leads coming from Facebook, email, text, and phone calls. Opportunities slip through the cracks and training new staff is a challenge when you don’t know if key talking points are being relayed to inquiring families.
The LineLeader Enroll Telephony integration and feature provides a dedicated phone line and records phone calls and voicemails, then stores them on the family record for review. All inbound and outbound calls and voicemails with families to and from your dedicated number are recorded and saved.
How Does Telephony Help Me Grow My Business?
21% of a Millennial's (your #1 parent demographic) day is spent on their mobile phone.
It’s vital that you understand how your inquiring parents like to communicate. You need to grow enrollment by building meaningful relationships with families early in the enrollment journey.
LineLeader Enroll provides easy access to all your family communications from phone calls to emails in one organized, central hub. Seamlessly grow your childcare business and capture leads from anywhere, with less work.
1. Never miss another opportunity - capture new calls as leads.
With the telephony integration and feature, each center location gets a dedicated phone number for both inbound and outbound calls. 📱
Every call to and from your dedicated number is seamlessly recorded and linked to your existing family records. If a new family reaches out—whether they chat with a team member or leave a voicemail—their phone number and recording are instantly saved as a ‘Pending Lead.’ This ensures you can follow up quickly and easily, no matter where you are. Stay connected and responsive, making sure every family feels valued and heard!
2. Organize all your communications with families in one place.
Manage phone calls, text, email, website, landing page, and Facebook leads all from LineLeader Enroll. Support families through every step of the enrollment process, beginning with their initial phone inquiry. This structured guidance ensures that each family feels informed and confident as they navigate the various stages, from inquiry to enrollment. By providing clear information and assistance at each phase, you can help them make informed decisions that best meet their needs.
Example call recordings
3. Easily Coach and Train New Staff Members
Review phone recordings to make sure staff are using key talking points to create a positive parent experience across every center. Plus, you can save and review recordings – so new staff can listen to inquiry phone calls and easily learn from them. 🎙️
Telephony integration benefits
Must-Have Telephony Features
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Dedicated phone number: Get a dedicated phone number for inbound and outbound calls.
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Call forwarding: Calls to your dedicated phone number get automatically forwarded to your existing center location phone number.
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Call recording: All inbound and outbound calls plus voicemail on your dedicated phone number are recorded and saved to an existing family record or created as a pending lead with the call recording attached.
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Click to Dial: Click phone numbers directly in LineLeader Enroll to make and record outbound calls.
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Analyze your telephony data: to increase efficiency and see what’s working to guide families toward enrollment. Track calls made by center directors and center staff - ensuring every family receives a best-in-class enrollment experience.
How Can I Get Started?
From recording outbound calls to gaining a designated phone number for each center location – the LineLeader Enroll telephony feature ensures you’re prepared to...
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Equip staff with the phone call training they need to succeed
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Provide a high-quality enrollment experience across locations
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Increase efficiency by having the ability to track all calls made
Interested in Using ChildcareCRM?
Schedule a demo to see how you can use the CRM/CRM+ telephony feature to increase efficiency across your center locations.
Already Have ChildcareCRM?
Learn more about how the telephony integration lets you capture leads from anywhere in our knowledge base article or check out this guide for best practices on using Telephony and answering phone calls.
